Inbox placement: Inbox, Promotions & Spam


Updated June 10, 2026 · also available in the in-app Help center

Plain delivery checks only tell you an email was sent. Formitor goes further and reads where it landed by sending a tagged test to a seed inbox we control.

How to read it

  • Inbox — best case; reaching the primary inbox.
  • Promotions — still delivered, just sorted into Gmail's Promotions tab. Tab placement is decided by the recipient's mail provider based on content, not by a failure on your side. A brand-new or low-engagement inbox tabs more mail into Promotions.
  • Spam — needs attention; check your SPF/DKIM/DMARC and sending reputation.

Promotions is normal for form notifications and isn't cause for panic — but a steady trend toward Promotions or Spam is worth investigating.

Questions the docs didn't answer?

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