Monitoring is invisible work. When it succeeds, nothing happens, which is the point, and also the problem: clients can’t see nothing. Status pages make the invisible work visible.
What shipped
Each client can have a shareable, read-only status page: a clean view of their forms, their health, and when each was last checked. No login required. You pick the default view, and you can revoke the link anytime.
It’s deliberately sanitized. No real lead content, no other clients, nothing editable. Enough to reassure, nothing that should stay private. The full design is on the client status pages feature page.
The honesty patch
A later update fixed something subtle but important: paused sites and forms now show as “Paused” (grey) on shared status pages, instead of being hidden or showing green. If you’ve paused monitoring on a form while it’s being rebuilt, the person viewing the link sees exactly that, rather than being misled into thinking everything is actively checked.
Small change, big principle: a status page that shades the truth trains people to distrust it. Uptime, checkout status and SSL health all surface on the same page as they shipped, so the page grows more useful as the monitoring does.
What agencies do with it
Put the link in the client portal. Paste it in the monthly report. Open it in the renewal call. “Your forms are checked every day, here’s the live proof” is a sentence that used to require trust; now it requires a URL.